Unfortunately we do not provide exchange service at the moment. By sending back unwanted item(s) or faulty one(s) you can make a fresh order.
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item(s) you received is faulty or not what you purchased, then proceed with the return by filling out the return form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs ( if you have paid any) will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to email@example.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.